We are continually striving to provide our valued users with information needed to optimize your viewing experience with MyOutdoorTV®.
Frequently Asked Questions (FAQs) is organized by topic. If you cannot find an answer to your question here, please reach out to Customer Support. We value your feedback.
Menu
▪ Billing and Payments
▪ Account Access and Subscription Management
▪ Account Customization
▪ Using the Service
▪ Compatible Devices
▪ Technical Information
Billing and Payments
What is MyOutdoorTV®?
MyOutdoorTV® is a video-on-demand subscription service with a range of hunting, fishing, and outdoor adventure content. The service only requires an internet connection; you don't need a cable or satellite subscription.
What is the cost?
MyOutdoorTV® subscriptions begin with a 7 or 30-Day Free Trial, with your choice of a Monthly or Annual subscription for unlimited viewing. Sign up today! To find the current pricing in your region (sales tax may apply), please go to: https://www.myoutdoortv.com/viewplans
What forms of payment can I use to subscribe?
MyOutdoorTV® currently accepts all major credit cards: Visa, MasterCard, American Express, Discover and PayPal.
Do I need Cable TV or satellite subscription for MyOutdoorTV®?
MyOutdoorTV® is a video-on-demand subscription service. You don't need to have a cable or satellite subscription. All you need is an internet connection or WiFi.
Can I watch last week's episode of a show?
If the episode is brand new, then it may or may not be added to MyOutdoorTV® (U.S.) for six months from the time that episode first aired. If it's a repeat episode from a prior season, it might already be on MyOutdoorTV®.
Why do I have to enter my credit card information to get the free trial?
To receive your free trial, we must be able to pre-authorize your payment information to assure that your MyOutdoorTV® subscription will activate as soon as your trial is complete. You will not be charged until the free trial is complete. If you decide you do not want to continue your MyOutdoorTV® service, you may cancel your subscription before the end of the trial to avoid being charged.
How does MyOutdoorTV® charge my account?
MyOutdoorTV® is a recurring monthly or annual service and will charge you every month for monthly plans or every year for annual plans after the free trial. If you subscribed through the Google Play Store, then Google will charge you each month. If you subscribed through the iTunes App Store, then Apple will charge you each month. If you subscribed on Roku, then Roku will charge you each month.
If your billing date is scheduled for a date that does not occur in a given month, you'll be billed on the last day of that month instead. Monthly charges are billed at the beginning of your billing cycle and may take a few days after the billing date to appear on your account.
If you would like to know your next billing date, or charge history, you can visit the Billing Details section on the "Settings" page.
I want a refund
We don't provide refunds. Subscriptions are pre-paid. Payments are non-refundable and there are no refunds or credits for partially used periods. Please read the Refund Policy.
You may cancel your MyOutdoorTV membership at any time, and you will continue to have access to MyOutdoorTV through the end of your monthly or annual billing period, depending on your subscription.
Billing History
To review past billing history, navigate to the "Settings" option on the web site. Under the "Subscription" option, click on "Billing History.
What is a pre-authorization?
Pre-authorizations are requests sent by MyOutdoorTV® to your financial institution to verify that your payment method is valid. These requests are not charges, but in some cases they may affect your available account balance.
Why does an authorization affect my available balance?
MyOutdoorTV® submits an authorization for a certain dollar amount, which can vary by region or by financial institution. This dollar amount temporarily affects your available balance, because your financial institution is checking to see if you have those funds available.
MyOutdoorTV® does not actually collect this authorization amount, and the authorization will automatically drop off your account after a certain time. Check with your financial institution for details on how long it takes for them to release the funds.
Someone is using my MyOutdoorTV® account without my permission.
Is someone else using your MyOutdoorTV® account? If you're seeing activity in your Downloads or Favorites, someone else may have acquired your MyOutdoorTV® password without your authorization. This is a violation of the terms of service and you should change your MyOutdoorTV® account password immediately to prevent unauthorized access to your account.
Promo Codes
Promo codes are only valid when signing up here on our website using a credit card as the payment method (not PayPal). Promo codes are not valid when subscribing on other platforms such as Roku, Apple, Google Play, or Amazon.
Are Promo Codes valid when using PayPal?
No. Promo codes are not valid when using PayPal as your payment method.
Will my promo code automatically be applied when my subscription auto-renews?
No, promo codes are only valid for one time and are not automatically applied when your subscription auto-renews. If you are interested in using a promo code for your renewal, you will need to set your current subscription to cancel at the end of the current billing period. Once this subscription has officially expired, you will need to login on our website and re-subscribe and enter the new promo code. Promo codes do have expiration dates and therefore you will need to be sure to use a current valid promo code.
Account Access and Subscription Management
I don't have an account yet. How do I sign up?
To sign up, please go to the SIGN UP/SUBSCRIBE NOW page. Make sure to read and understand the "Terms of Service" before signing up, so that you understand how your credit card will be charged.
I can't sign in. It keeps telling me that it doesn't recognize my email address.
You must have an account on MyOutdoorTV® in order to sign in. To sign up, please go to the SIGN UP/SUBSCRIBE NOW page. Make sure to read and understand the "Terms of Service" before signing up, so that you understand how your credit card will be charged.
If you have an active subscription and you can't sign in, please reset your password to regain access.
How do I log out?
From the web site, click on your name in the upper right corner and select "LOG OUT".
If you're in Mobile mode, tap/click the mobile menu and select "LOG OUT".
From a mobile app, tap/click the mobile menu and select "LOG OUT".
I forgot my password. How do I reset it?
To reset your password, please go to the web site, click "LOGIN" and then "Forgot Password?". Enter your email address. You'll receive an email message with a link. Click the link within 15 minutes. If the link is not clickable, copy the URL and paste it into your web browser.
On that page, set your new password. Password must be at least 6 characters and may not contain a tilde, quotes, hashtag or ampersand.
The link in the email message can only be used once and only the latest request will be in effect. So, if you click the "forgot password" function more than once, the link in the earlier message will no longer be in effect. Use only the latest email message.
Someone is using my MyOutdoorTV® account without my permission.
If you're seeing unusual activity in your Downloads or Favorites, someone else may have acquired your MyOutdoorTV® password without your authorization. This is a violation of the terms of service and you should change your MyOutdoorTV® account password immediately to prevent unauthorized access to your account.
How do I cancel?
We don't want to see you go! If there's something we can do to keep you, please let us know.
If you subscribed through the Google Play Store, iTunes App Store or the Roku Channel Store, please login into your account in that Store and go to your Subscriptions. Look for the MyOutdoorTV® subscription and cancel there.
If you subscribed through the MOTV website, please sign in and go to the "Settings" option. Click "CANCEL SUBSCRIPTION".
To unsubscribe in iTunes, please read https://support.apple.com/en-gb/HT202039#subscriptions .
To unsubscribe in Google Play, please read: https://support.google.com/googleplay/answer/7018481?hl=en&ref_topic=1689236.
To unsubscribe in Roku, please read: https://support.roku.com/article/208756478-how-do-i-manage-or-cancel-a-channel-subscription-
Remember to cancel before your next recurring billing date. Once your credit card is charged, there are no refunds.
I deleted the MyOutdoorTV® app from my device. Why am I still being charged?
Deleting the MyOutdoorTV® App from your device does NOT cancel your subscription. You still need to cancel your subscription, even if you have deleted the app.
If you subscribed through the MOTV website, please sign in at https://app.myoutdoortv.com/?popup=login and go to SETTINGS. Click "CANCEL SUBSCRIPTION" at the bottom of that screen.
If you subscribed through the iTunes App Store, the Google Play Store or the Roku Channel Store, sign in to your account there, go to SUBSCRIPTIONS and cancel your MyOutdoorTV® subscription.
Remember to cancel before your next recurring billing date to avoid any upcoming charges.
Account Customization
How do I change the email address tied to my MyOutdoorTV® account?
Changing your email address is easy with the "SETTINGS" option on MyOutdoorTV®. Once logged in, select "Settings" from the drop down menu.
Choose the option 'EDIT PROFILE' and fill in the necessary fields: current email, new email address.
Choose 'SAVE' to keep the changes or 'CANCEL' to exit.
Remember to use the new email address the next time you log in. We recommend logging out of your account and then logging back in using your new updated email address.
How do I change the password to my MyOutdoorTV® account?
Changing your password is easy with the "SETTINGS" option on MyOutdoorTV®. Once signed in, select "SETTINGS" from the drop down menu. Click 'CHANGE PASSWORD' and fill in the necessary fields: current password, new password and confirm new password. Choose 'SAVE' to keep the changes or 'CANCEL' to exit. Remember to use the new password the next time you log in. We recommend logging out of your account and then logging back in using the updated password.
How do I update the payment info on my MyOutdoorTV® account?
If you subscribed on the web site, changing your payment information is easy. Once signed in, select "SETTINGS", select "UPDATE BILLING" and fill in the necessary fields, including billing information and billing address. Choose "SAVE" to keep the changes or "CANCEL" to exit. This new payment information will be updated the next billing cycle for your account.
If you subscribed through iTunes, Google Play or Roku, please log in to your account there and update your credit card information.
Using the Service
How does the My Watchlist section of MyOutdoorTV® work?
My Watchlist lets you create a customized page of your favorite videos to watch later. As you browse through the shows on MyOutdoorTV®, add any title to your Watchlist by clicking or tapping the "+" button.
How does the download feature work? How do I download episodes?
MyOutdoorTV®'s download feature is supported on Android and iOS devices only. It is designed to allow you to watch shows, offline, on your mobile device, when away from an internet connection.
You can find MyOutdoorTV® apps for iPhone and iPad in the iTunes App Store, and the app for Android in Google Play store. Search for "myoutdoortv".
After installing the app, log in, go to an episode you want to watch offline. Tap the download button and watch the progress of the download until it's complete.
Once the video has downloaded, put your device into "Airplane mode" to disable your cellular and WiFi signals. Go to the "DOWNLOADS" option. The list of episodes that you've downloaded will be listed there. Tap the episode you want to view.
When you're online, you're streaming episodes over the internet and using data. When you're offline, you can play downloaded episodes without using any data.
Do you have current seasons or library seasons of shows?
After the current season of a show completes its run on Outdoor Channel, Sportsman Channel or World Fishing Network, it may be added to MyOutdoorTV®. Due to contractual reasons, current seasons are not available on MyOutdoorTV® for U.S. users for six months from the time an episode first aired.
MyOutdoorTV® has thousands of hours of hunt, fish, and shoot library shows always available.
What kind of Shows does MyOutdoorTV® have?
MyOutdoorTV® has a wide variety of fishing, hunting, shooting and adventure shows.
Can I sign up from my country?
At this time, MyOutdoorTV® is available in most countries. When you go to sign up, if your country is not yet listed, please check back every few weeks to see if there's an update about your country.
Why are some TV shows available in one country, but not another?
There are many reasons a TV show may be available to audiences in one country or region but not another:
▪ Regional tastes: We do our best to shape our service by region. For example, some TV shows that are popular with our members in the United States may not be desirable to members in Canada, even though they're both English-speaking regions.
▪ Multiple rights owners: More than one studio or distributor may own regional rights for a show. For example, we may sign an agreement with a distributor to show a US-made movie in Canada before we've signed an agreement with the producer allowing us to air it in the U.S.
▪ No rights available for a region: Sometimes a TV show simply isn't available in a particular region. We can't buy a TV show or movie license for a specific region if no one is selling it.
Is MyOutdoorTV® the same as watching cable TV?
MyOutdoorTV® is not the same as the television feeds for Outdoor Channel, Sportsman Channel or World Fishing Network. It is video-on-demand, not live or appointment television.
How do I get my Show on MyOutdoorTV®?
Our team is always looking for excellent outdoor programming. Please email support@myoutdoortv.com with your inquiry. The appropriate department will respond to you.
Compatible Devices
What devices can I use to watch MyOutdoorTV®?
MyOutdoorTV is compatible with the following devices:
▪ Xbox One
▪ Apple TV
▪ Roku
▪ Amazon Fire Stick / Cube
▪ iPhone / iPad
▪ Android mobile devices and most tablets
▪ Samsung Smart TVs (Worldwide models newer than 2017)
▪ Vizio SmartTV
▪ LG Smart TVs
Can I watch MyOutdoorTV® on a computer?
Yes. You can watch http://myoutdoortv.com/ in Chrome, Firefox, Safari, Internet Explorer or Microsoft Edge on a Windows or Mac computer.
Is MyOutdoorTV® on Xbox?
Currently, MyOutdoorTV® is available as an App on Xbox One. You can download the app directly using this link: https://www.microsoft.com/en-us/p/myoutdoortv/9mzc53m7863g?activetab=pivot%3Aoverviewtab
Is MyOutdoorTV® on Playstation?
Currently, MyOutdoorTV is NOT available as an app on Playstation.
However, there are methods to stream content or mirror displays on most phones, tablets and computers to your television through PlayStation. These might be helpful:
How to stream media from PC to TV with Xbox
How to stream from your PC to a PlayStation 4 console
Or, do an online search for "streaming to playstation" to investigate other methods.
Can MyOutdoorTV® play on Kindle devices?
Due to the browser implementation on Kindle devices, they are not supported devices at this time.
Amazon Prime Channels
How much is an MOTV subscription through Amazon Prime Channels?
Amazon Prime Channels offers one subscription option for $9.99 per month. You’ll receive access to the entire MyOutdoorTV library, including MOTV Originals and past seasons of your favorite series—conveniently billed by Amazon.
CAN I USE MY AMAZON PRIME CHANNELS MOTV username and password to sign in to MOTV on any other platforms?
No. Subscribing to MOTV through Amazon Prime Channels means you will be able to access MOTV only through Amazon.
I’m interested in purchasing an annual plan; do you offer one?
MyOutdoorTV.com remains the only place you can take advantage of our convenient annual subscription plan of $98.99 per year. That’s a savings of nearly 18% per year when you subscribe directly through MOTV.
Can I watch live events within Amazon Prime?
MyOutdoorTV and the MOTV streaming app remain the exclusive home of live events, including interviews with your favorite experts and sporting events. But, you can still catch up on past seasons of your favorite series and new MOTV Original series premieres through the Amazon Prime Channel.
Can I watch Major League Fishing live events within Amazon Prime?
MyOutdoorTV.com and MajorLeagueFishing.com remain the exclusive online locations where you can watch Major League Fishing live events. You can also use the MOTV streaming app to watch these live events on your favorite mobile device. Catch up on past seasons of Major League Fishing directly through MOTV or through the Amazon Prime Channel.
Amazon Fire TV / Fire Stick
Is MyOutdoorTV® on Amazon Fire TV?
Yes, it is available on Amazon Fire Stick and Amazon Fire Cube. Amazon Fire TVs are not yet supported. Please go to the Amazon Fire TV Store on your Amazon Fire stick or cube and search for 'myoutdoortv'.
How do I subscribe on Amazon Fire TV
You can subscribe to MyOutdoorTV within the Amazon Fire TV app.
Android
Can I use the MyOutdoorTV® app on my Android device?
You can definitely use the MyOutdoorTV® app for Android tablets and smartphones. Thousands of Android tablets are supported with the app available now.
How do I cancel MyOutdoorTV® in Google Play?
To cancel MyOutdoorTV through your computer:
1. Go to http://play.google.com/store/account.
2. Under "Subscriptions", select "MyOutdoorTV".
3. Select "Cancel subscription".
To cancel MyOutdoorTV through your Android device:
1. Open the Google Play Store.
2. Tap the Menu icon.
3. Select "Account".
4. Select "Subscriptions"".
5. Select "MyOutdoorTV".
6. Select "Cancel".
Can MyOutdoorTV® play on Android boxes?
Android TV boxes, such as RCA, Mi Box, XBMC and others are becoming more popular. Due to the differences in how Android is implemented on these devices, they are NOT supported devices at this time.
However, there are methods to stream content or mirror displays on most phones, tablets and computers to your television through an Android box. Do an online search for "stream content to an android tv box" to investigate a method that might work for your setup.
Apple TV
Is MyOutdoorTV® on Apple TV?
Yes, it is available on 4th generation or newer Apple TVs. Please go to the Apple TV Store on your Apple TV and search for 'myoutdoortv'.
Chromecast
Is MyOutdoorTV® on Chromecast?
The MyOutdoorTV® Android app and the iOS app have a Chromecast button in the upper right corner of the video player. The button only appears when a Chromecast device is on and within range.
There are also other methods to stream content or mirror displays on most phones, tablets and computers to your television through Chromecast. These might be helpful:
Mirror Your Computer's Screen on Your TV With Google's Chromecast.
Cast your Android screen from the Google Home app.
Use "Video & TV Cast for Chromecast" to cast from iOS to Chromecast.
Use the Chrome browser on your Mac computer to connect to Chromecast. While playing MyOutdoorTV® videos, tap the "Chromecast" icon in the Chrome browser and select your Chromecast device.
Or, do an online search for "streaming to chromecast" to investigate other methods.
Can I stream MyOutdoorTV® from my Mac computer using Chromecast?
Yes. You can watch MyOutdoorTV® using the Chrome browser on your Mac computer. Connect to your Chromecast device. While playing MyOutdoorTV® videos, tap the "Chromecast" icon in the Chrome browser and select your Chromecast device.
iPhone and iPad
Can I use the MyOutdoorTV® app on my iOS device?
You can definitely use the MyOutdoorTV® app for iPhones and iPads. Go to: https://itunes.apple.com/us/app/my-outdoor-tv/id1107319338?mt=8.
How do I cancel MyOutdoorTV® in iTunes?
To cancel your MyOutdoorTV subscription in iTunes from your iPhone or iPad, please follow these instructions:
1. On the Home screen, tap Settings.
2. Tap your name.
3. Tap iTunes & App Store.
4. Tap your Apple ID, then tap View Apple ID. You might need to sign in or use Touch ID.
5. Tap Subscriptions.
6. Select MyOutdoorTV.
7. Select Cancel Subscription from the bottom of the page.
8. Select Confirm. Your subscription will stop at the end of the current billing cycle.
To cancel your MyOutdoorTV subscription in iTunes from your Computer, please follow these instructions:
1. Download or open iTunes.
2. If you are not already signed in, you will need to sign in with your Apple ID.
3. To sign in, select Account from the menu bar at the top of your screen or at the top of the iTunes window, then Sign In. You'll be asked to enter your Apple ID and password.
4. Select Account from the menu bar at the top of your screen or at the top of the iTunes window, then View My Account. You may be asked to sign in.
5. On the Account Information screen, scroll to the Settings section.
6. To the right of Subscriptions, select Manage.
7. To the right of the MyOutdoorTV subscription, select Edit.
8. Select Cancel Subscription from the bottom of the page.
9. Select Confirm. Your subscription will stop at the end of the current billing cycle.
Roku
Is MyOutdoorTV® on Roku?
Yes, it is. Please go to https://channelstore.roku.com/details/200015/myoutdoortv to add the MyOutdoorTV® channel to your device.
How do I subscribe to MyOutdoorTV® on Roku?
1. Start up the MyOutdoorTV® channel on your Roku device.
2. When you get to the home screen, you'll be prompted with the option to "Start Your Free Trial Now" or "Sign In".
3. Select "Start Your Free Trial Now".
4. Read the "Terms of Service" page and select "Accept".
5. Confirm that you want to "Allow" MyOutdoorTV® to access your Roku account.
6. Enter the email address you want to subscribe under.
7. Create a password.
8. If that email address already exists in our system, you'll have to select a new one. Or, sign in on the http://myoutdoortv.com/ web site using this email address.
9. Choose the Monthly subscription or the Annual subscription.
10. Confirm that you wish to subscribe.
11. Roku will charge the credit card you have in your Roku account. Each monthly or annual subscription charge will be made by Roku. It'll appear as "Roku" on your credit card statement. Note that Roku subscriptions are pre-paid, non-refundable and will auto-renew until you cancel your subscription.
How do I get the MyOutdoorTV® channel on my Roku device?
There are several steps. Please read https://support.roku.com/article/208756388-how-to-add-channels-to-your-roku-streaming-device for assistance.
How do I add the MyOutdoorTV® channel with a code in Roku?
Log in to your Roku account at https://my.roku.com/account . Scroll down to the "Manage account" section and click on "Add channel with a code". Enter 'ZG6T9VQ' on the next screen.
How do I cancel MyOutdoorTV® in Roku?
From your Roku account online, go to "My Account", then "Manage your subscriptions". For the MyOutdoorTV subscription, select "Unsubscribe".
From your Roku remote, press the "Home" button, locate the "MyOutdoorTV" channel. Press the "Star (*)" button. Select "Manage subscription", then "Cancel subscription".
For detailed instructions, please go to: https://support.roku.com/article/208756478-how-do-i-manage-or-cancel-a-channel-subscription-
How do I manage the MyOutdoorTV® subscription in Roku?
Please read how to manage a subscription in Roku: https://support.roku.com/article/208756478-how-do-i-manage-or-cancel-a-channel-subscription-
How do I create a Roku account?
We're sorry, but it'd be best if you contact Roku directly. This page has some information that is helpful: https://support.roku.com/article/115015595647-how-do-i-create-a-roku-account- .
How do I use Roku?
We're not equipped to provide you Roku support. Please contact Roku Support or read https://support.roku.com/category/200889378--getting-started for assistance.
I need help with my Roku device
We're sorry, but we're not able to assist you with your Roku device. Please contact Roku Support or go to https://support.roku.com/category/115001360548--troubleshooting for assistance.
Smart TVs
Can I use MyOutdoorTV® on my smart TV?
The MyOutdoorTV app available on 2017 and newer Samsung Smart TVs. Please go to the Samsung's app store and search for 'myoutdoortv'
The MyOutdoorTV app is also available on LG TVs with web OS v3.0 or above.
The web browsers used on smart TV's are extremely different and vary depending on the model. Because of those reasons, smart TV usage with MyOutdoorTV® is not supported for other models at this time. Our team is working to bring MyOutdoorTV® to more devices.
You can use one of our mobile apps for Android and iOS. You can stream the MyOutdoorTV® web site via Chromecast, Roku, Amazon Fire TV and Airplay/Apple TV, from an Android or iOS device to your TV.
And, if you don't have a mobile device, you can connect your computer directly to your TV via an HDMI cable.
There are methods to stream content or mirror displays on most phones, tablets and computers directly to your smart TV. Just do an online search for "streaming to smart tv" to investigate other methods. If you have a Samsung or LG smart TV, check out:
"Video & TV Cast for Samsung Smart TV"
"Video & TV Cast for LG Smart TV"
Xbox
Is MyOutdoorTV® on Xbox?
Currently, MyOutdoorTV® is available as an App on Xbox One. You can download the app directly using this link: https://www.microsoft.com/en-us/p/myoutdoortv/9mzc53m7863g?activetab=pivot%3Aoverviewtab
How do I subscribe on Xbox?
You cannot subscribe to MyOutdoorTV from within the Xbox app. Please subscribe on the web site at https://app.myoutdoortv.com/viewplans and then use your sign-in information on Xbox.
Technical Information
Internet Connection Speed Recommendations
Below are the Internet download speed recommendations per stream for playing MyOutdoorTV® shows.
▪ 0.5 Megabits per second - Required broadband connection speed
▪ 1.5 Megabits per second - Recommended broadband connection speed
▪ 3.0 Megabits per second - Recommended for SD quality
▪ 5.0 Megabits per second - Recommended for HD quality
▪ 25 Megabits per second - Recommended for Ultra HD quality
HD Video Quality
Shows that are available in high definition will play in 720p or better with a fast enough Internet connection. To watch MyOutdoorTV® in HD, ensure you have an HD compatible playback device.
How does MyOutdoorTV® get outdoor shows, tips and episodes to stream online?
MyOutdoorTV® partners with content producers to license streaming rights for a variety of shows, tips and recipes. We also produce our own original content and are able to bring the highest quality and behind-the-scenes, as well as exclusive online content.
How can I control how much data MyOutdoorTV® uses?
Watching shows on MyOutdoorTV® uses approximately 1 GB of data per hour for each stream of standard definition video, and up to 3 GB per hour for each stream of HD video. This can create headaches for members who have a monthly bandwidth or data cap on their Internet service. If you use our mobile app, you can download episodes to your device for playback while you're offline. In this way, you won't be using up mobile data.
Troubleshooting Network Connection Issues
One of the most common causes of problems that occur while trying to watch shows on MyOutdoorTV® is weak or intermittent Internet connectivity. Frequent buffering or loading, problems starting the MyOutdoorTV® app, error messages stating "Cannot Connect to the Internet," or trouble playing a show on your device generally indicate a slow or interrupted Internet connection.
Why can't I connect to MyOutdoorTV®?
If you encounter an error stating MyOutdoorTV® is not available or connection not found, you may be experiencing an internet connectivity problem that is keeping you from streaming. These error messages are sometimes accompanied by an error code beginning with UI, AIP, or NW. If you are using a public cellular or satellite internet connection, make sure you are connected to the internet. More than likely, a reboot will fix the problem. Even if your account is inactive or payment has expired, you should still be able to log in to MyOutdoorTV® but will notice a visual display notifying you what the issue with your account is.
How do I adjust subtitles, captions and alternate audio on my device?
MyOutdoorTV® provides closed captioning for many shows.
Adjusting subtitles and captions: Subtitles and captions are displayed in the lower part of the screen mirroring character dialogue or sound. To save or adjust your subtitles and captions settings, play a show for at least 5 minutes. To activate closed caption options, on the video player, choose 'cc' in the lower right corner. Once selected, Caption settings will appear on the player. Set it to your desired look and choose 'Apply' for the changes to take place.
What can I use besides Internet Explorer for MyOutdoorTV?
If Internet Explorer doesn't work well for you or you don't like to use it, MyOutdoorTV® works well with Chrome, Safari and Firefox browsers.
Here are links you can use to download these browsers.
What iOS version is required on my iPhone or iPad?
The MyOutdoorTV® app requires iOS version 10.2 or later. To determine what version your device is on, go to Settings > General > About > Version.
The iPad or iPhone app is giving me trouble. How do I fix it?
It sounds like the app needs to be reinstalled and the app cache cleared. Let's delete the app and clear the app data, so it's as if you're installing the MyOutdoorTV® app for the first time.
Follow these steps to clean out unwanted data from iOS:
1. Tap "Settings" > "General" > "Storage & iCloud Usage".
2. Tap "Manage Storage".
3. Tap the "MyOutdoorTV" app.
4. Tap "Delete App".
5. You'll be prompted to confirm that you want to delete all of the app's documents and data. Tap "Delete App" to remove the app and all its data.
6. Download MyOutdoorTV® from the iTunes App Store again and install it.
The Android phone or tablet app is giving me trouble. How do I fix it?
As a first step, let's try clearing the app's temporary cache. Go to Settings > Application Manager > MyOutdoorTV® > Storage. Tap "Clear Cache". Don't tap "Clear Data" yet. That will delete all the settings in the app as if it was the first time you used it. We'll do that as a last resort. For now, just clear the app's cache and see if that works. (Directions may differ across different devices.)
If clearing the app cache does not solve the problem you're having, then try "clear data". Go to Settings > Application Manager > MyOutdoorTV® > Storage. Tap "Clear Data". This will reset the app settings as if it was the first time you downloaded and launched the app. See if that solves the problem now. (Directions may differ across different devices.)
And, if that still doesn't solve the problem, please uninstall the app from your device, download it again from the Google Play Store and reinstall.
How do I fix issues playing videos in Google Chrome?
Some users have reported video issues in the Google Chrome browser. Try this.
In Chrome, go to "Settings".
Scroll down and click "Advanced Settings".
Scroll down until you find "Use hardware acceleration when available". UNCHECK it.
Then, restart Chrome.
That has fixed issues like this for most users.
My web browser is having trouble playing MyOutdoorTV® episodes. How can I fix this?
The first thing to try is to clear your browser cache. If you don't know how to do that, read How to refresh your browser's cache.
Depending on your computer environment, sometimes one web browser may work better than another. To troubleshoot these issues, try a different web browser.
If you're on Windows computer and you're using Firefox, for example. Try using Chrome or Internet Explorer.
If you're on a Mac using Chrome, try using Safari or Firefox.
If you're on a mobile device or a tablet, instead of the native browser on that device, use Chrome or Firefox.
When trying to watch episodes on the web site, I keep getting "Error: Source not supported". How can I fix this?
This error message indicates that you are trying to watch MyOutdoorTV® episodes using an unsupported device and browser. If you're watching on a smart TV, you'll get this message, because we don't support smart TV browsers at this time. If you're watching on a Windows or Mac computer, try a different web browser from the one you're using where you received this error message.
When trying to watch episodes on the app, I keep getting "MyOutdoorTV® has stopped working". How can I fix this?
This error message indicates some corruption in the app or app data files. Please delete the app from your mobile device and delete the app data. Reinstall the app from the app store.